Technical support

Stay focused on your business as we take care of your IT.

Engesoftware’s IT Support service provides basic level of IT technical support with immediate attendance and costumers problem solving. Depending on your business profile, company support can be provided locally or remotely, regardless of the location of your company’s headquarters or units. The Help Desk staff have expert analysts who are located at Engesoftware’s head office, removing customer’s obligation to provide a physical space for that purpose. Due to the large number of clients from various segments, we have teams specialized in multiple technology platforms, which ensures our specialized and qualified service.

Which companies need Technical Support?

Help Desk service or support is recommended for businesses that need agile users support. With our Help Desk service, the customer remains focused on their business with the assurance that there are many specialists to provide high quality support anytime, anywhere.

How is IT Support performed?

The first level of service is delivered over the telephone, and problem resolution is done through remote access technologies on the organization’s platform.  In more critical cases Engesoftware provides specialized technicians who make face-to-face visits. This approach ensures business continuity, regardless of the complexity of the problem.

Why have Engesoftware as your Cloud Computing Partner?

We have 25 years of experience and hundreds of clients served. We have acquired a high degree of experience to deliver a higher level of quality than you will find on the market. Among our clients you will find large corporations among the 100 largest in Brazil.

ENGESOFTWARE TECHNOLOGY​

OFFICE

Brasilia: SCIA Qd. 13 Cj. 04 Lotes 01/02 – Zona Industrial Guará – Brasília – DF / CEP:71250-225

São Paulo: Rua Belchior de Azevedo, n.156, sala 191 “A”. Bairro Vila Leopoldina.

Contact – Brasilia, São Paulo e Fortaleza  +55 (61) 3362 5000

Email: [email protected]